About HeatCo

Welcome...

HeatCo are Australia’s specialist online bathroom and home heating store.  

About Us
Online Payment Security
Warranties & Returns
Orders & Deliveries

ORDER CONFIRMATION & ONLINE PAYMENTS

HeatCo offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers receive 3x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming the credit card payment 
2. Despatch notification and courier tracking information 
3. Tax invoice

The PayPal receipt for payment should be treated as confirmation that your order has been received by HeatCo.

Customer credit card details are not retained by either HeatCo or PayPal once a transaction is completed.

It is the customers responsibility to ensure that all address and contact details are entered correctly at order confimation. If any required address or contact number is omitted, the order despatch will held until the correct details are secured.

All orders are loaded for despatch the same day as they are received. Exceptions can apply where demand is heavier than usual and despatch is delayed by a day.

SHIPPING

HeatCo operate a full door to door Australia wide shipping service for all products. 

Because shipping costs vary considerably around Australia depending on the destination, the shipping is quoted and added separately at checkout.

All shipments are routed nationally via either Aramex, Star Track or Toll. Which freight company is determined by the size of the shipment and the destination. 

HeatCo despatches out of two stores in Melbourne.
Some shipments may be despatched from our New Zealand operation and there is no delay or extra charge if shipping from New Zealand. 

All shipments are despatched via a 'Track and Trace' service as standard.
You will need to advise us if you require an additional 'signature required'. Otherwise all goods will be left at the customers specified delivery address.

Every shipment is individually checked by us prior to despatch. Risk of any damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

For any faulty product requiring return, we will arrange the return shipping for you.

Whilst HeatCo requires that the freight companies it uses expedites all customer deliveries without undue delay and with proper care, they are independent providers to HeatCo and their service performance is ultimately beyond our control. HeatCo can provide a likely delivery lead time based on prior experience, but a precise delivery date and time cannot be guaranteed.

Trade Pricing and Accounts
Terms & Conditions and Privacy

Our Brands

Aguzzo Logo

Aguzzo specialises in creating designer bathware and kitchenware for Australia and New Zealand. They are a 100% Australian group and their products are designed to embody beauty and functionality.
www.aguzzo.com.au

Hotwire Logo

Hotwire Heating has its foundations in New Zealand and has been in Australia since 2004. They specialise in high quality 'Easy-Fix' patented heated towel rails and under tile / in-screed floor heating systems.
www.hotwireheating.com.au

Atlantic Logo

Atlantic were established in 1968 and are headquartered in France.
They are designers and manufacturers of Eurpoean styled heating and cooling products.

Intellia-switch Logo

IntelliSwitch are an innovative range of timer switching accessories made in New Zealand by eSource Products.
These timers are specifically designed for added power saving control to bathroom heated towel rails.
www.intelliswitch.co.nz