We have never solicited a customer testimonial. This feedback is taken from customer correspondence held in our files. If you wish to validate any customer feedback, we are happy to put you in direct contact.
SKOPE Heater reviews on Google - , Australia/NZ
RE our comments about Skope products - you don't have to take our word for it. As Skope bathroom heaters have been successfully sold in Australia/New Zealand for 50 years, we also recommend you run your own Google search for 'Skope Bathroom Heater reviews'.
Alan S - New Plymouth, New Zealand
24 Sep 2018. RE Panel heater "Thanks for the heater, great dealing with you - very fast and efficient service, very happy thank you. Alan"
Helen C - Auckland, New Zealand
21 Sep 2018. Heated Towel Rail "Towel rail arrived, thanks for sending so promptly. You guys have been so easy to deal with. Cheers Helen"
Cheryl G - Yackandandah, VIC
20 Sep 2018. via our Facebook page 'Heatco Australia'
"I give Heatco 5 out of 5 stars as I would like to thank them for replacing a heated towel rail that was damaged during transit. They happily sent me another one, it arrived in perfect condition and is now happily installed. I really appreciate the service. Thanks Cheryl"
Lauretta R - Te Awamutu, New Zealand
19 Sept 2018. RE Heated Towel Rail "I bought a towel rail that included free scales, I was wondering if they are being sent separately?.....No they weren't included in the carton......thankyou for sending them out"
Steve M - New Plymouth, New Zealand
19 Sept 2018. Wall panel heater "Heater arrived thanks very much, excellent dealing with you, Cheers Steve"
Joan S - Eltham, New Zealand
19 Sept 2018. Heated Towel Rail "You guys are so fast and efficient, good product and service too. Thanks"
Mark G - Warkworth, New Zealand
18 Sept 2018. RE Wall heater "Thanks so much for delivering the heater to us, good dealing with you."
Trish G - Auckland, New Zealand
13 Sept 2018. Wall fan heater "Many thanks, the payment has been processed. Great dealing with you guys"
Jacquie H - Auckland, New Zealand
12 Sept 2018. RE Bathroom heater "All good thanks for the speedy service. We look forward to the courier delivery"
Donna E - Levin, New Zealand
8 Sept 2018. RE Replacement Skope heated towel rail "Confirming the towel rail did finally arrive. Excellent item and trade thankyou."
Charles R - Raglan, New Zealand
29 Aug 2018. RE Panel Heater "Very fast and easy dealing with you, clear communication and happy to recommend".
Mel C - Kapiti Coast, New Zealand
27 Aug 2018. RE Heated Towel Rail "Received safely thankyou. Happy with the product and nice and quick dealing with you but the product listing was meant to include free bathroom scales that were not included. Can we expect them please? Cheers Mel"
Robert R - Lyndoch, SA
20 Aug 2018. RE Towel Rail Spare Parts. "Thanks for all your help, you guys have been absolutely bloody fantastic and most helpful. I did think - where the hell am I going to get spares like this when I realised I was only missing the mounts, but you delivered".
John T - Invercargill, New Zealand
17 Aug 2017. RE Wall Fan Heater "Heater arrived thanks. You guys are top sellers. Rated AAA+++"
Deb S - Sydney, NSW
15 Aug 2018. RE Ladder heated towel rails. "Thanks so much for sending this quote so promptly. I appreciate all your help on this and will be in touch when we place the order. Have a good afternoon".
Anne C - Napier, New Zealand
14 Aug 2018. RE: Serene bathroom heater replacement under warranty (not originally sold by HeatCo)
"I have been having an argument with my electrician for over a Serene bathroom heater that has not been working properly since he very recently supplied/installed it. It intermittently blows cold air and I can see a blue flash inside in the heater. The electrician tells me there is nothing wrong and will not come to rectify.
Thank you so much for your help (sending written advice that there is actually a problem, signed with our Directors sparkie license number). I forwarded it to the electrician and they are now coming to replace the heater this week. Many many thanks, Anne".
Tony J - Masterton, New Zealand
13 Aug 2018. RE Heated Towel Rail "Towel rail arrived, item was as quoted, good dealing with you, thanks"
Mike C - Wellington, New Zealand
9 Aug 2018. RE Bad Feedback
HeatCo have received prior comment that all this feedback below looks good, but of course we conveniently never publish the bad feedback. Because of HeatCo focus on customer service the business doesn’t actually have any bad/less favourable customer feedback. All we have is either the feedback below or nothing at all.
In the interests of providing a balanced view, we do now have an example of our customer service for an unsatisfied customer.
BACKGROUND: “The customer phoned and purchased a spare part for a heater. It was not a warranty claim, HeatCo neither sold the the product in the first place, nor do we even sell that model of heater they were seeking parts for. But we did have access to the spare part required, so we quoted and supplied.
The customer soon advises the replacement part also does not work so could they send it back for a refund. HeatCo re-tested the returned part and it still worked OK as when originally tested/supplied. So we offered to refund half the original price to offset our own service/shipping costs - or we can just send the working part back to customer”.
After some communication about the half refund, here is HeatCo final communication to the customer after they finally told our directors that HeatCo has lost the plot so just keep the money.
FINAL COMMUNICATION TO THE CUSTOMER:
“Mike for the record:
1. HeatCo originally recommended that we would refund half of the total for the returned part that re-tested OK again by us.
2. You then ratified after some debate that a half refund for this “mishap” would be the most appropriate outcome. HeatCo again agreed with your requirement for half as it originally offered – so all we needed is your bank number to pay.
3. You then asked to take this up with a manager as HeatCo customer service was too much trouble.
4. A HeatCo director gets referred, he too agrees with you on your original refund request and all we need is your bank number to pay.
5. You promptly tell HeatCo that its management is as bad as its customer service and the company has lost the plot, so just keep the money.
6. HeatCo's conscience is clear – we have no issue with our product or service provided – Heatco fulfilled exactly what was originally expected of us by you, we agreed to your request for a refund and we asked your bank number."
--------------------------------------------
All quite utterly bizarre and first for HeatCo..…but we can now officially publish the HeatCo "bad feedback" as requested by others.
Jane M - Taumarunui, New Zealand
7 Aug 2018. RE: Panel Heater "Thanks for the heater that arrived. It has been entirely satisfactory dealing with you people"
James E - Lenah Valley, TAS
1 Aug 2018. RE Wall Fan Heater "Thanks very much, I appreciate the top service and support. We used to deal with an outlet in Tasmania for years but they are just bloody useless"
Frank C - Riverview, NSW
31 July 2018. RE S2088 "Thank you for the invoice. Heater all delivered on time and installed. “Serene” heater working beautifully in cold weather. Frank"
Nikki D - Auckland, New Zealand
29 July 2018. RE Heated Towel Rail "Towel rail arrived and its MINT!! well packaged and fast delivery, thanks so much. great communication from you guys... happy camper"
Mal D - Dunedin, New Zealand
26 July 2018. RE Heated Towel Rail "Thanks for the towel rail received. Been great to deal with you guys, Cheers Mal"
Danny E - Auckland, New Zealand
24 July 2018. RE S2044 "Thanks so much for the great heater received today, I well recommend you guys as A+, Cheers Danny"
Kerry L - Lota, QLD
24 July 2018. RE S2088 "Please find enclosed our delivery address, we authorise the courier to leave delivery outside front door inside the property. BTW - we ordered one of these heaters last year from you for our downstairs bathroom, they are brilliant, we love it and are very happy and hence the order for our upstairs bathroom. Thanks again Kerry. "
Sax D - Havelock North, New Zealand
23 July 2018. RE S2088 "Thanks for the delivery, bloody good heaters!"
Tony P - Mosgiel, New Zealand
19 July 2018. RE S2066 "Thanks for the great heater - turned up just as described, Cheers Tony"
Bob W - Auckland, New Zealand
18 July 2018. RE LTRS7960 Towel rail. "I received the towel rail, many thanks for that. Fantastic service from you people"
Robert I - Adelaide, SA
16 Jul 2018. RE Instructions to install a remote switch. "I have the electrician here but need the instructions for installing a remote switch. The instructions were received immediately, thanks so much for sending them - awesome dealing with you guys".
Terry H - Dannevirke, New Zealand
13 Jul 2018. RE S2066 "The heater arrived, thanks for your prompt delivery. Heater does a great job and thanks for the freebee with the bathroom scales. You guys are A1, Cheers"
Ryan T - Auckland, New Zealand
10 Jul 2018. RE: S2066 "Hi thanks for the heater that has arrived, we're really happy with it. Thanks Ryan"
Paul W - Hawera, New Zealand
10 Jul 2018. RE SLTR7SS "Towel rail received, thanks for the great deal"
Tod C - Auckland, New Zealand
9 Jul 2018. RE S2025 panel heater "Heater received, thankyou for the great service!"
Richard B - Auckland, New Zealand
4 Jul 2018. RE SLTR7SS "Towel rail received, thanks very much for the excellent service and a great product."
Peter S - Christchurch, New Zealand
4 Jul 2018. RE S2066 "Thanks Heatco, the heater is received and we are very happy. Very quick and hassle free dealing with you guys".
Steve J - Perth, WA
29 Jun 2018. RE SLTR5C Towel rail "See photos of the faulty towel rail with the cord cut off as requested. I will leave it in place to hang the towels on until the replacement comes".
"New rail has been received, installed and working fine. Thanks for your kind attention. Regards Steve"
Rob H - Auckland, New Zealand
25 Jun 2018. Serene S4022 Mirror "Mirror received, many thanks for the great service"
Lorraine S - Gulf Harbour, New Zealand
20 Jun 2018. RE S2025/2024 panel heaters. "Thanks so much for all your advice on these panel heaters, your help has been just fantastic. I will have to go and do some measuring then get back to you with confirming our order."
Paul S - Hamilton, New Zealand
17 Jun 2018. RE LTRS7946 "Thanks so much for all your help and information with installing my Skope towel rail. I have called so many outlets including the people that sold it to me and Heatco are the only people who know anything technically about what they sell"
John M - Oamaru, New Zealand
14 Jun 2018. RE S2055 Optima "Heater arrived, thanks Heatco for the excellent purchase. I would highly recommend you. Many thanks John"
John T - Brisbane, QLD
14 Jun 2018 "Many thanks for calling back so promptly about my wall oven element. I was surprised to hear back so quickly. You operate an impressive level of customer service that is indeed a rarity these days. John"
Paddy M - Napier, New Zealand
14 Jun 2018. RE S2044 Roma. "My 3x fan heaters arrived thanks, I must say great service, communication and delivery from you guys. Regards".
Rodney M - Katoomba, NSW
7 Jun 2018. RE S2088 "I am an electrician and wish to place an order another one of your heaters. I have installed the first one we received and it is absolutely fantastic, they're a great little heater".
Raoul C - Auckland, New Zealand
5 Jun 2018. RE S2066 heaters "My 2x heaters arrived, many thanks and great dealing with you guys."
Stephen F - Kaiapoi, New Zealand
4 Jun 2018. RE S2066 "Just to let you know the heater arrived. Thanks so much for the fast friendly contact and prompt shipping of goods, thanks for the great service"
Joanne B - Ashburton, New Zealand
31 May 2018. S2066 "Heater arrived OK. A great purchase thankyou Heatco"
Anthony H - Auckland, New Zealand
29 May 2018. RE S2066 "Heater arrived, thanks for the fast delivery, Cheers"
Juanita S - Mount Eliza, VIC
24 May 2018. RE S2088 heater + Towel rail timer. "Thank you for the despatch confirmation, Much appreciated as is your prompt service. I also want to tell you that you have a great website: clear, in correct English and to the point with no unanswered questions (that I could see!). Looking forward to receiving the goods! Many thanks, Juanita"
Malcolm D - Caringbah, NSW
20 May 2018. RE S2088 "We received the heater I ordered and have to say that was a very quick delivery. I ordered on the Thursday and it was delivered yesterday, impressive. The heater is fantastic, the best of anything available. Thanks again, it has been every easy doing business with you people".
Barry K - Nelson, New Zealand
19 May 2018. RE S2066 "Hi Heatco, 3 E's and 3 Stars to you guys for my heater that arrived today. Economical, Easy and Efficient, Regards Barry"
Gerard D - Alexandra, New Zealand
15 May 2018. RE S2066 "Heater arrived, thanks for the great easy purchase. Cheers Gerard"
Steve T - Hamilton, New Zealand
14 May 2018. RE S2066 heater "Thanks for the 2x heaters that arrived. Great service and prompt delivery. Good communication too. Cheers"
Murray L - New Plymouth, New Zealand
9 May 2018. RE S2066. "Bathroom Heater arrived. You guys are best, you have excellent communication and shipping. Thanks Murray"
Carol G - Hamilton, New Zealand
8 May 2018. RE S2024 panel heater. "The heater arrived today, very happy with the fast service, thank you, Cheers Carol"
Steve B - Christchurch, New Zealand
7 May 2018. "Hi there, I purchased 2x S2088 anthracite heaters but you only shipped one. Here goes the photos of the delivery received.
Received the shipping confirmation for the other one. Thanks for sorting this for me. Regards"
Adam D - Invercargill, New Zealand
7 May 2018. RE S2066 "My bathroom heater arrived OK, cheers for the flawless purchase. Regards Adam"
Richard W - Tokoroa, New Zealand
6 May 2018. RE S2066 "Heater arrived, thanks for a very good deal"
Greg L - Omokoroa, New Zealand
5 May 2018. RE S2066 "Heater arrived thanks and speedy delivery. Cheers Greg"
Patrick M - Napier, New Zealand
5 May 2018. RE 2044 Roma heater. "Heater received thanks, fantastic service and delivery. Five star service from you."
Jo A - Auckland, New Zealand
28 Apr 2018. RE SLTR7SL "Thanks for the heated towel rail. A very quick and easy transaction, happy to recommend."
Taijas K - Melbourne, VIC
24 Apr 2018. RE Replacement towel rail brackets "Regards following up my item that was not able to be delivered please find enclosed my mobile number for the driver - Again thank you for taking prompt action on this. I am highly grateful. Best Regards".
RE: Courier company final non-delivery of 3x Towel Rail brackets ordered: "First of all NO ONE delivered the parcel - I had to pick it up. You kept the parcel on hold for 6-10 days in your warehouse without even attempting to contact either the customer or HEATCO about it. This just showcases the transparency of information is not so transparent and I had to rely on the HEATCO supplier to help me out, in-spite of their quick execution of the parcel despatch from their end. I'm sorry to say this but the only help I got was from HEATCO employees".
Tina S - Morrinsville, New Zealand
20 Apr 2018. RE S2066 "Thanks so much for the item received, it was nice and easy dealing with Heatco".
Stephen H - Sydney, NSW
11 Apr 2018. RE Serene S2088 "I just wanted to let you know that my heater has turned up, on time, intact. So I am very happy with it and thanks very much for all your help. I must have called half the electrical outlets in Sydney - you guys are the only people who knew what I was talking about"
Colleen M - Hobart, TAS
3 Apr 2018. RE Serene S2088 heater "Thanks so much for sending my order. This is to replace an old Skope bathroom wall heater that has just given up. I am not expecting you to replace under warranty - the heater was already in the house when we moved in - and we have been here over 25 years".
Travis M - Adelaide, SA
1 Mar 2018. "We purchased a Slimline Heated Towel Rail (460mm wide – 7-bar) through Heating Co approximately 5 months ago. We are very pleased with this item and would like to purchase another but in the next width. Please confirm if available."
Susanne W - Sydney, NSW
28 Feb 2018. "I am looking for a replacement for an old Skope heated towel rail. Thanks very much for the information provided.
Kind regards and thanks again for your very good service"
Ewan M - Sydney, NSW
25 Feb 2018. RE towel rail brackets. "Thanks for the replacement brackets that arrived this afternoon, safe and sound. Thank you for sending this second shipment (the first was lost in transit). I wonder where the first package ended up.
Thanks for your great service and follow up. Ewan"
18 May 2018 "The missing items arrived here last week !!! please confrim where you would like them send to. Just to confirm the package has been re-sent to your customer as instructed. Don't worry about the postage cost. It is our thanks to Heatco for your excellent customer service. Best wishes Ewan"
Laurelle S - Sydney, NSW
14 Feb 2018. RE SLTR7SS towel rail. "Thank you so much for sending the replacement towel rail, really appreciate it, I have just got it installed and it works great. Please advise if you would like the original one returned, thankyou so so much again. Cheers Laurelle"
Tony G - Hamilton, New Zealand
1 Feb 2018. RE SLTR7SL towel rail. "Towel rail received. Thanks very much for the great service"
William P - Christchurch, New Zealand
27 Jan 2018. RE SLTR7SL towel rail. "Easy to deal with and what a helpful team. There was no problem changing my towel rail order after the purchase either. Many thanks Tony."
Bill M - Phillip Island, VIC
13 Sep 2017. "RE the Slimline towel rail I purchased the other day, it has arrived already today (Friday). That is excellent service. Thanks Bill"
Sandy B - Tamworth, NSW
3 Sep 2017. "We have had our new towel rail fitted and just wanted to make sure that cutting the cord shorter will not void the warranty.
Thanks very much for all your very efficient help and advice, we are very happy with the towel rail, it looks great."
Julie M - Brisbane, QLD
15 Aug 2017. "Your tracking advice says our heater has been delivered but frustratingly it is still not here. Star Track have a lot to answer for!
Thanks so much for following this up for us and finally getting it delivered to us. Much appreciated."
Elizabeth P - Yarra Glen , VIC
5 Aug 2017. "RE the ladder towel rails I received. I think they are running too hot and would like someone from your technical team to come and have a look please and the top and third rail down seem very hot with towels on. Whilst I didn't have any doubts regarding the installation my opinion is still subjective.
Many thanks for the offer to come out.
PS. I think your after sales communication to a buyer is fantastic!"
Elizabeth H - Wollongong, NSW
10 July 2017. RE Serene 2088 "The Serene bathroom heater that I purchased from you several months back, I just need some guidance on how to cut the pull cord off the switch when a remote switch is installed. Other than this the heater has been running really well, it is just fabulous in the new bathroom and your service and very efficient technical help has been just great".
Cliff P - Brisbane, QLD
28 Jun 2017. RE Serene S2088 "Just to let you know how impressed I was with your level of service that within hours of phoning up and placing an order I receive a despatch confirmation the product is on its way. Many thanks"
Andrew S - Sydney, NSW
28 Jun 2017. "I am enquiring about the S2066 as a replacement for a Skope bathroom heater that has just given up. I have been in my house for 18 years and the Skope heater was installed prior to that, so the old heater has certainly given us a good run....."
Carlos L - Sydney, NSW
26 Jun 2017. RE Serene S2088 "Thank you for the time you expended with me this morning on the phone. I appreciate what you have done, taking in account my feedback and sending me the new flexi-cord for the heater. Thanks again for your excellent customer service."
Janice R - Brisbane, QLD
15 Jun 2017. RE S2066 spare part "Thanks for being so helpful with sourcing a new pull cord switch. You called back so promptly and followed up exactly as you said you would".
Jane P - Alice Springs, NT
6 Jun 2017. RE Serene S2088 heater + LTRS7960 towel rail. "After the first shipment did not show up, your second replacement did and would you believe the first one you despatched showed up the following day.....that is Alice Springs. I will send back the replacement as requested.
Thanks for all the e-mail contact, you have always been most helpful and I am most pleased with my 2 purchased products.
Best wishes to you."
Carolyn D - Sydney, NSW
22 May 2017. RE SLTR5SS heated towel rail: "Thank you for your good service. I love the product and can't wait till the electrician installs. Regards"
Charles T - Sydney, NSW
19 May 2017. "I purchased the Serene SLTR9SS Round curved heated rail a few months ago and it has been running now for a few months over winter. Just thought I would let you know the rail is just the bees knees, I love it. It is looks and runs beautiful and holds and dries four towels just great. I was nervous at the start spending that sort of money online as there were other cheaper options I could see at the larger retail stores - but they did not have a long warranty. What your company sent was exactly what was on your website and this has turned out to be money very well spent".
Bron S - Perth, WA
18 May 2017. "We ordered a Serene 2088 bathroom heater in white, and we were sent the wrong colour.
Thanks for despatching the right colour, we are very happy with our purchase."
Wayne P - Adelaide , SA
17 May 2017. RE Serene S2066 "Today received my Serene bathroom heater but regretfully your great looking heater has a small dent on the front cover. Given it is highly polished and the position of the dent, it really stands out. Can you please send me a replacement.
Just letting you know the replacement Serene heater turned up this afternoon and it has been installed. No dents, works and looks great, very happy with it. Thanks for your help along the way".
Jan P - Albury, NSW
15 May 2017. RE Serene S2066 "We have received the replacement bathroom heater that you sent. It has been installed and is working well. We are extremely pleased with the heat output. We could feel the difference between the old heater and the new immediately. Thankyou for your prompt service, much appreciated. Kind regards."
Willam C - Parramatta, NSW
10 May 2017. RE Serene S2066 "I received the heater but I just need another copy of the tax invoice please. Just to let you know the Serene heater has arrived and it is already installed, it is fantastic, wonderful, just great. Thanks very much for all your help".
Adrian L - Sydney, NSW
1 May 2017. "My purchase of a Serene S2088 Bathroom Heater was as a direct replacement for an original Skope 977E heater that I purchased from Harvey Norman on 31 May 2000. The Skope heater didn’t last 10 years as they said it would – it actually lasted 17 years. As the S2088 I received is the direct replacement for the Skope 977E I look forward to the same longevity".
John M - Bathurst, NSW
17 Dec 2016. RE Serene S2088 "I am trying to replace an old Skope heater and must have called nearly every TLE outlet in NSW. None of them can tell me anything about the Serene heaters yet they say that they're stockists .
Thanks so much for your help and prompt shipping. You guys should be doing real well 'cause you're miles ahead of anyone else that I can see".
