About HeatCo

Welcome...

HeatCo are Australia’s specialist online bathroom and home heating store.  

About Us
Online Payment Security
Warranties & Returns
Orders & Deliveries

ORDER CONFIRMATION & ONLINE PAYMENTS

HeatCo offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers receive 3x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming the credit card payment 
2. Despatch notification and courier tracking information 
3. Tax invoice

The PayPal receipt for payment should be treated as confirmation that your order has been received by HeatCo.

Customer credit card details are not retained by HeatCo once a transaction is completed.

It is a requirement of both HeatCo and PayPal and our courier(s) is that all address and contact details are entered correctly. If any required address or contact number is omitted, the order despatch will held until the correct details are secured.

All orders are loaded for despatch the same day as they are received. Orders received prior to 1030 AEST are normally despatched the same day, those received after 1030 are despatched to following day. Exceptions can apply where demand is heavier than usual and despatch is delayed by a day.

FREIGHT & DELIVERY

HeatCo operate a full door to door Australia wide delivery service for all products. 

Because freight costs vary considerably around Australia depending on the delivery address, the freight is quoted and added separately at checkout. 

All shipments are routed nationally via either Star Track Couriers (Australia Post) or Fastway Couriers (Aramex). Which freight company we use is determined by the size of the shipment. 

Some shipments may be despatched from our operation in New Zealand, especially if they include either #2 grade product or free bathroom scales. There is no delay or extra charge when shipping from New Zealand, more often this is just as fast as freight around Australia from our Melbourne depot. 

All shipments are despatched via a 'Track and Trace' service as standard.

You will need to advise us if you require an additional 'signature required'. Otherwise all goods will be left at the customers specified delivery address.

Every shipment is individually product quality checked by us prior to despatch. Risk of any damage or loss passes to the customer at the point the courier leaves the shipment at the customers specified delivery address.

For any faulty product requiring return, we can arrange the return freight for you.

Whilst HeatCo requires that all freight companies it uses expedites all customer deliveries without undue delay and with proper care, they are independent providers to HeatCo and their service is ultimately beyond our control. Whilst HeatCo can provide a likely delivery lead time based on prior experience, the precise delivery date and time cannot be guaranteed.

Trade Pricing and Accounts
Terms & Conditions and Privacy

Our Brands

Econo-Heat Logo

Econo-Heat were established in 1990 and are headquarted in South Africa. They remain world leaders in manufacturing energy efficient wall heating panels. Paintable to match any décor, these heaters are an innovative and economical alternative to traditional convection panel heaters.
www.econo-heat.com

 NewTech are a well established New Zealand company specialising in high quality and affordable bathroomware and accessories. 
www.newtech.co.nz

Serene Logo

Serene product foundations originated 50 years ago in New Zealand.
These products were previously known in Australia and New Zealand until 2012 under the Skope Heating brand, est' 1967.
www.serene-ind.com

Atlantic Logo

Atlantic were established in 1968 and are headquartered in France.
They are designers and manufacturers of Eurpoean styled heating and cooling products.

Intellia-switch Logo

IntelliSwitch are an innovative range of timer switching accessories made in New Zealand by eSource Products.
These timers are specifically designed for added power saving control to bathroom heated towel rails.
www.intelliswitch.co.nz

AmourHeat has its foundations established 30 years ago and is a leading range of aftermarket components for water heating, ovens and refrigeration to suit all commonly available makes and models.