About HeatCo

Welcome...

HeatCo are Australia’s specialist online bathroom and home heating store.  

About Us
Online Payment Security
Warranties & Returns

WARRANTY PERIOD

All warranty periods commence from the date of sale, not the date of manufacture. 

WARRANTY SUPPORT

A significant point of difference is our HeatCo in-house warranty management.

All product warranties are administered and supported by HeatCo and we operate a very robust returns policy. If what you got is clearly not what we sold you, then your money back.

Because our products are among the highest quality in their categories, our warranty claims % is actually very low. As we manage all warranties in-house HeatCo will quickly attend to your warranty claim and decide whether to either repair or replace. HeatCo will not just refer your claim to on to the manufacturer as is common.

 

WARRANTY TERMS & CONDITIONS

1. Products are required to be installed by suitably qualified personnel as required by the manufacturer and relevant Australian Wiring Regulations.
2. Products must be used for the purpose designed/intended in accordance with the manufacturer's operating instructions (for example; using a fan heater as a cooking appliance will void the warranty).
3. The Water Tank Element warranty excludes: failure due to corrosion, liming, water impurities or boiling the tank dry. 
4. We require either the proof of purchase or the completed warranty card.
5. Warranties exclude the electrician's costs of changing/swapping hardwired products.
6. Warranty claims require a prior inspection in-situ at the direction of HeatCo by suitably qualified personnel (normally only requires the customer providing a photo). 
7. Where we offer a replacement, we require that the original product is sent back to us prior to despatch of the replacement.
8. We require that the customer prepares the item for return shipping. This can include wrapping, fixing shipping lables, facilitating the despatch and pre-paying the return freight (HeatCo will reimburse the customer for all return freight costs).

PRODUCT RETURNS

HeatCo are happy to accept product returns for exchange, including meeting our obligations under Australian Consumer Law (ACL).

Unless pre-agreed with HeatCo in writing prior to purchase, we charge a 20% restocking fee in addition to the return freight costs. The fee is necessary to recover costs incurred for warehousing and pre-resale quality assurance checks. This includes exchanging a product for another model or colour becasue the customer changed their mind.

In the unlikely event that our online representation is proven to be clearly inaccurate, HeatCo will accept the goods for return and provide a full refund including paying the return freight.  

PRODUCT RETURN CONDITIONS:

1. Products must be in their original packaging and be undamaged.
2. Products must not have been installed.
3. Products must include all the original installation and operating manuals.
4. Prior to issuing a refund, HeatCo requires confirmation that the goods being returned have been despatched.  
5. All product returns are required to be sent to our Melbourne logistics centre.

REFUNDS

All refunds on returned product must be processed and paid direct into an Australian bank account. 
We do not process any refunds back through PayPal to your credit card.   

Orders & Deliveries
Trade Pricing and Accounts
Terms & Conditions and Privacy

Our Brands

Econo-Heat Logo

Econo-Heat were established in 1990 and are headquarted in South Africa. They remain world leaders in manufacturing energy efficient wall heating panels. Paintable to match any décor, these heaters are an innovative and economical alternative to traditional convection panel heaters.
www.econo-heat.com

 NewTech are a well established New Zealand company specialising in high quality and affordable bathroomware and accessories. 
www.newtech.co.nz

Serene Logo

Serene product foundations originated 50 years ago in New Zealand.
These products were previously known in Australia and New Zealand until 2012 under the Skope Heating brand, est' 1967.
www.serene-ind.com

Atlantic Logo

Atlantic were established in 1968 and are headquartered in France.
They are designers and manufacturers of Eurpoean styled heating and cooling products.

Intellia-switch Logo

IntelliSwitch are an innovative range of timer switching accessories made in New Zealand by eSource Products.
These timers are specifically designed for added power saving control to bathroom heated towel rails.
www.intelliswitch.co.nz

AmourHeat has its foundations established 30 years ago and is a leading range of aftermarket components for water heating, ovens and refrigeration to suit all commonly available makes and models.