About HeatCo

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HeatCo are Australia’s specialist online bathroom and home heating store.  

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Warranties & Returns

WARRANTY PERIOD

All warranty periods commence from the date of sale, not the date of manufacture. 

WARRANTY SUPPORT

A significant point of difference is our HeatCo in-house warranty management.

All product warranties are administered and supported by HeatCo and we operate a very robust returns policy. If what you got is clearly not what we sold you, then your money back.

Because our products are among the highest quality in their categories, our warranty claims % is actually very low. As we manage all warranties in-house HeatCo will quickly attend to your warranty claim and decide whether to either repair or replace. HeatCo will not just refer your claim to on to the manufacturer as is common.

 

WARRANTY TERMS & CONDITIONS

1. Please refer to the Warranty exclusions stated within the product listings (Installation info). 
2. Products must be installed in accordance with the manufacturers installation instructions. This includes installation by suitably qualified personnel as required by the manufacturer and relevant Australian Wiring Regulations.
3. Products must be used for the purpose designed/intended in accordance with the manufacturer's operating instructions (for example; using a fan heater as a cooking appliance will void the warranty).
4. We require either the proof of purchase or the completed warranty card.
5. Warranties exclude the electrician's costs of changing/swapping hardwired products (excluding underfloor heating).
6. Warranty claims require a prior inspection in-situ at the direction of HeatCo by suitably qualified personnel. This can include the customer supplying photo(s) of the installed product. 
7. Where we offer a replacement, we require that the original product is sent back to us prior to despatch of the replacement.
8. We require that the customer prepares the item for return shipping. This can include wrapping, fixing shipping lables, facilitating the despatch and pre-paying the return freight (HeatCo will reimburse the customer for all return freight costs).

PRODUCT RETURNS

HeatCo are happy to accept product returns for exchange, including meeting our obligations under Australian Consumer Law (ACL).

Unless pre-agreed with HeatCo in writing prior to purchase, we charge a 20% restocking fee in addition to the return freight costs. The fee is necessary to recover costs incurred for warehousing and pre-resale quality assurance checks. This includes exchanging a product for another model or colour becasue the customer changed their mind.

In the unlikely event that our online representation is proven to be clearly inaccurate, HeatCo will accept the goods for return and provide a full refund including paying the return freight.  

PRODUCT RETURN CONDITIONS:

1. Products must be in their original packaging and be undamaged.
2. Products must not have been installed.
3. Products must include all the original installation and operating manuals.
4. Prior to issuing a refund, HeatCo requires confirmation that the goods being returned have been despatched.  
5. All product returns are required to be sent to our Melbourne logistics centre.

REFUNDS

All refunds on returned product must be processed and paid direct into an Australian bank account. 
We do not process any refunds back through PayPal to your credit card.   

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Our Brands

Econo-Heat Logo

Econo-Heat were established in 1990 and are headquarted in South Africa. They remain world leaders in manufacturing energy efficient wall heating panels. Paintable to match any décor, these heaters are an innovative and economical alternative to traditional convection panel heaters.
www.econo-heat.com

Hotwire Logo

Hotwire Heating has its foundations in New Zealand and has been in Australia since 2004. They specialise in high quality 'Easy-Fix' patented heated towel rails and under tile / in-screed floor heating systems.
www.hotwireheating.com.au

Serene Logo

Serene product foundations originated in 1967 in New Zealand. They were previously known in Australia and New Zealand until 2012 under the SKOPE HEATING brand, that was synonymous with the highest quality NZ made bathroom heating products.
www.serene-ind.com

Atlantic Logo

Atlantic were established in 1968 and are headquartered in France.
They are designers and manufacturers of Eurpoean styled heating and cooling products.

Intellia-switch Logo

IntelliSwitch are an innovative range of timer switching accessories made in New Zealand by eSource Products.
These timers are specifically designed for added power saving control to bathroom heated towel rails.
www.intelliswitch.co.nz